sohib Casino & Sportsbook Terms
These terms and conditions set out the agreement between you and sohib when you open an account, deposit funds, and engage with our live-dealer tables, slots, sportsbook, and esports markets. We operate on the principle of transparency—our policies govern how we handle your account, your money, your data, and your gaming sessions. By accessing sohib, you agree to these terms.
Our services are available only where local law permits. Users are responsible for verifying that access and use of sohib comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.
This document covers account eligibility, deposit and withdrawal procedures, bonus terms, dispute resolution, and our liability limits. We encourage you to read it carefully before your first transaction. If any section is unclear, contact our support team.
Account Opening and Eligibility on sohib
When you register an account on sohib, you confirm that you are of legal age in your jurisdiction and that all information you provide is accurate and complete. We collect your name, email, phone number, and date of birth during signup. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.
We reserve the right to suspend or terminate your account if we suspect fraud, account abuse, or violation of these terms. If we close your account, we will return your remaining balance within a reasonable timeframe, subject to outstanding disputes or regulatory holds.
Identity Verification on sohib
Before you can withdraw funds, we require identity verification as part of our Know-Your-Customer (KYC) compliance obligations. You will be asked to upload a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or lease agreement dated within three months). Our team reviews these documents and typically completes verification within one business day. During peak periods or around holidays like Idul Fitri or Idul Adha, processing may take longer.
If we cannot verify your identity or if documents are unclear, we will request resubmission. Failure to complete verification may result in account restrictions or withdrawal delays.
Deposits, Withdrawals, and Payment Methods
sohib accepts deposits through multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet accounts. Deposit amounts are subject to minimum and maximum limits displayed on the deposit page. Your deposited funds are credited to your account immediately upon confirmation from the payment provider.
We do not charge deposit fees. Some payment providers may impose their own fees, which will be disclosed before you confirm the transaction.
Withdrawal Policy on sohib
To withdraw funds from sohib, you must have completed identity verification and have a confirmed withdrawal destination (mobile banking, local payment, online payment, e-wallet, mobile banking, or a bank account). Withdrawal requests are processed subject to standard fraud checks and account review. We do not guarantee subject to verification—realistic timelines depend on the payment provider and business hours.
E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking) typically settle within standard business timeframes. Bank transfers may take one to three business days depending on inter-bank clearing schedules. During holidays or weekends, processing times may extend. We display estimated timelines for each payment method on your withdrawal page.
We reserve the right to withhold withdrawals if we detect irregular account activity, if your account shows signs of compromise, or if required by regulatory investigations. In such cases, we will notify you of the reason and the expected resolution timeframe.
sohib processes withdrawals transparently—no hidden holds, no arbitrary delays. Delays occur only for legitimate compliance or fraud-prevention reasons, which we communicate clearly.
Deposits and Bonus Terms on sohib
From time to time, sohib may offer promotional bonuses to new or existing players. Any bonus offer comes with terms that specify how you must use it. Typical bonus conditions include a minimum playthrough requirement (the amount you must wager before you can withdraw bonus funds), an expiration date, and game restrictions (some bonuses may not be used on certain games).
Bonus funds that have been forfeited or have expired cannot be recovered. We will always clearly state bonus terms before you accept a promotion. If a bonus is forfeited due to inactivity or expiration, your remaining account balance (non-bonus funds) remains available for withdrawal.
Bonus Abuse Prevention
We monitor for bonus abuse—such as creating multiple accounts to claim the same bonus, or using promotional offers in combination with game exploits to extract unfair value. If we detect bonus abuse, we reserve the right to forfeit the bonus, void related winnings, and terminate your account.
Game Rules, Disputes, and Fairness on sohib
Live-dealer games on sohib (blackjack, roulette, baccarat, Dragon Tiger) are conducted by real dealers in real time. You watch the action on camera and can verify outcomes yourself. Our dealers follow standard game rules that we publish on each table. If you believe a dealer has made an error, contact our support team immediately with details of the round, table, and time.
Slot and RNG-based games use certified random-number generators. These games publish return-to-player (RTP) rates, which represent the average payout over a large sample of spins. We do not alter RTP per player or account; every spin is independent.
Settlement and Dispute Resolution on sohib
All game outcomes are final once confirmed by our system. If you believe there was a technical error, a dealer mistake, or a system malfunction affecting your game result, you must contact our support team within 24 hours of the disputed round. We will investigate with access to server logs, video records, and dealer confirmations. If our investigation finds an error, we will credit your account with the correct payout.
If you are dissatisfied with our investigation outcome, you may escalate your dispute to our compliance team. We aim to resolve disputes within seven business days. We do not engage in disputes that fall outside the game rules or that involve outcomes that were correctly determined according to our published mechanics.
Data Protection and Privacy on sohib
We handle your personal data in accordance with applicable data-protection regulations. Your information—including name, contact details, payment details, and gaming history—is encrypted and stored securely. We do not share your data with third parties except as required to process your transactions (payment providers), comply with regulatory requests, or investigate fraud.
You have the right to request access to your personal data, to correct inaccurate information, and to request deletion in accordance with applicable law. Contact our compliance team to exercise these rights.
Liability Limits and Jurisdiction Notice on sohib
sohib operates in jurisdictions where our services are legally permitted. We do not accept players from jurisdictions where online wagering is prohibited. You are responsible for verifying your local laws before accessing sohib.
To the maximum extent permitted by law, sohib is not liable for indirect, incidental, or consequential damages arising from your use of our platform—including lost winnings, lost data, or system interruptions. Our liability for direct damages is limited to the amount you have deposited in your account.
Amendments to sohib Terms
We may update these terms at any time. Material changes will be communicated to you via email or displayed prominently on your account dashboard. Your continued use of sohib after such updates constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.
If you have questions about these terms or any sohib policy, contact our support team. We are committed to fair, transparent operations and to resolving concerns promptly. Our services are available only where local law permits—use of sohib is your acknowledgment that you comply with your jurisdiction's applicable regulations.
Security, Fairness, and Player Protection
Platform security layers
sohib employs industry-standard SSL (Secure Socket Layer) encryption and TLS 1.3 protocols to protect all communication between your device and our servers. When you log into your account, deposit funds, or place a bet, your data travels through an encrypted tunnel so no third party can intercept your credentials or payment information. Your account balance, transaction history, and personal details are stored in encrypted databases behind multiple firewalls and access-control systems.
We strongly recommend enabling two-factor authentication (2FA) on your sohib account before your first real-money session. Once activated, every login requires your password plus a six-digit code from an authenticator app or SMS. This second factor protects your account even if someone compromises your password. We store 2FA secrets encrypted and never transmit them over unencrypted channels.
Our servers are monitored 24/7 for suspicious activity. We use intrusion-detection systems and automated alerts to flag unusual login patterns, rapid authentication failures, or access from unfamiliar locations. If we detect suspicious activity, we notify you immediately and may temporarily lock your account for your protection. We also conduct regular third-party security audits to identify and remediate vulnerabilities.
Game fairness and RTP
Live-dealer games on sohib—blackjack, roulette, baccarat, Dragon Tiger—are conducted by real croupiers in physical studios. You watch the action unfold on camera across multiple angles and can verify outcomes yourself. The dealer's actions are not mediated by software; cards are dealt from physical decks, and the roulette wheel is a mechanical device. This live, transparent format is fundamentally different from random-number-generator (RNG) games and offers inherent fairness verification.
RNG-based games such as slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random-number generators to determine outcomes. Return-to-player (RTP) is the percentage of all bets that a game returns to players over a very large sample—typically thousands or millions of spins. Our slot games publish their RTP rates, usually between non-specific info and non-specific info. This means that over an extended period, players collectively receive that percentage of total wagered funds.
We do not alter RTP per player or account, nor do we adjust odds based on your playing history or balance. Every spin is independent and equally likely to produce any result within the game's design. We submit our RNG games to third-party testing laboratories that verify correct functionality and confirm our published RTP rates. These audits are refreshed regularly to maintain transparency.
KYC verification process
Know-Your-Customer (KYC) verification is a legal compliance requirement that protects both sohib and our players. When you open a sohib account, we collect your full name, date of birth, email, and phone number. Before your first withdrawal, we request government-issued identification (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or lease agreement dated within three months).
Our compliance team reviews submitted documents using a combination of optical character recognition (OCR) and manual verification. The typical review window is one business day, though it may extend to two or three days during peak periods or around holidays like Idul Fitri, Idul Adha, or major sporting events like Liga 1 or Piala AFF finals. We accept digital copies in JPEG, PNG, or PDF format uploaded directly through your account dashboard.
KYC exists to prevent fraud, money laundering, terrorist financing, and underage access. Your submitted documents are encrypted and stored securely. We do not share KYC data with third parties except as required by law or to process payments through our payment partners (DANA, OVO, GoPay, ShopeePay, LinkAja, and banks). If you have questions about how we handle your personal information, our legal team can provide detailed explanations of our data-retention and third-party-sharing practices.
User feedback and review channels
We encourage sohib players to share constructive feedback about their experience—including account security, game mechanics, payment processing, app performance, and customer support. You can submit feedback through your account dashboard, contact our support team via email or live chat, or reach out through our social media channels. We review all feedback and use it to identify improvement opportunities and address systemic issues.
When reading reviews of sohib or any gaming platform, look for specific details about what the reviewer actually experienced rather than vague praise or complaints. Check multiple sources and note review dates—older reviews may not reflect current operational standards or recent improvements. Be skeptical of reviews making exaggerated claims such as "guaranteed wins," "rigged outcomes," or "fastest payouts ever," as such hyperbole typically indicates unreliable sources.
sohib maintains transparency about all our policies, game mechanics, withdrawal procedures, and security practices. If you encounter a discrepancy between what we claim and what you experience, report it immediately to our support team. We investigate all complaints involving incorrect payouts, account access problems, payment failures, or security concerns. This feedback loop enables us to maintain fairness and trustworthiness across the sohib platform and ensure that players' concerns are addressed promptly and thoroughly.