sohib Privacy Policy
This page describes what we collect when you use sohib and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with legal obligations. We do not sell your data to third parties, and we encrypt all sensitive information.
Our privacy practices apply to all sohib services—live-dealer tables, slot games, sportsbook betting, and esports markets. Whether you access sohib via web browser or mobile app, the same data-protection standards apply. We are transparent about what we collect, how long we keep it, and who has access to it.
If you have questions about how we handle your information, contact our compliance team. We respond to data-access requests and privacy inquiries within a reasonable timeframe.
What Data We Collect on sohib
We collect different types of information depending on how you use sohib. When you open an account, we ask for your email address, phone number, full name, and date of birth. This information is required to create your account and verify your identity.
Before your first withdrawal, we collect identity documents—a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or lease agreement). We use these documents to comply with Know-Your-Customer (KYC) regulations and to prevent fraud.
Payment Information on sohib
When you deposit or withdraw funds, we collect payment details. If you use DANA, e-wallet, mobile banking, or local payment, we receive confirmation from those providers but do not store your wallet credentials. If you transfer funds directly to a online payment, e-wallet, mobile banking, or local payment account, we record the bank name and account holder name for settlement purposes.
We do not store full credit card numbers or sensitive payment credentials on our servers. Payment processing is handled by certified third-party providers who comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
Gaming and Account Activity on sohib
We record your gaming activity—which games you play, your bet amounts, your wins and losses, and the timestamps of your sessions. This data helps us detect fraud, investigate disputes, and understand player behavior for platform improvements. We also log your login history, including IP addresses and device information, to monitor for unauthorized access.
How We Use Your Data on sohib
We use your personal information for specific, legitimate purposes. Your email and phone number are used to send account notifications, withdrawal confirmations, and security alerts. Your identity documents are used solely for KYC verification and fraud prevention.
Payment information is used to process deposits and withdrawals. We share payment details with our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) only to the extent necessary to complete your transaction.
Gaming data is used to settle bets, investigate disputes, detect cheating or bonus abuse, and comply with regulatory audits. We do not use your gaming history for marketing purposes or to profile you for targeted advertising.
Third-Party Processors on sohib
We work with third-party service providers who process data on our behalf. These include payment processors, identity-verification services, and cloud-hosting providers. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
Our servers may be located outside your jurisdiction. Data transfers to other countries are protected by encryption and contractual safeguards. We comply with applicable data-protection laws regarding cross-border data transfers.
At sohib, we treat your data as a trust. We encrypt it, limit access, and never sell it. Your privacy is not a commodity.
Your Rights and Our Obligations on sohib
You have the right to access, correct, and delete your personal data, subject to legal and regulatory constraints. If you want to know what information sohib holds about you, submit a data-access request through your account dashboard or contact our compliance team. We will provide a copy of your data within 30 days.
If you believe your data is inaccurate, you can request correction. We will update your information and notify you once the change is complete. If you want to delete your account and associated data, contact our support team. We will close your account and delete personal information after any outstanding disputes or regulatory holds are resolved.
Cookies and Tracking on sohib
We use cookies to remember your login session, store your language preference, and track your navigation within sohib. These cookies are essential for the platform to function. We do not use cookies for third-party advertising or behavioral tracking.
You can disable cookies in your browser settings, but this may prevent sohib from functioning correctly. We do not use tracking pixels, web beacons, or similar technologies to monitor your activity outside sohib.
Security Measures on sohib
We protect your data using SSL encryption, firewalls, and access controls. Your password is hashed using bcrypt, a cryptographic algorithm that makes it impossible for us to recover your actual password even if our database is compromised. We do not store passwords in plain text.
We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we notify affected users and regulatory authorities as required by law. We maintain cyber-liability insurance to cover potential damages from security incidents.
Policy Updates and Contact on sohib
We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated to you via email or displayed prominently on your account dashboard. Your continued use of sohib after such updates constitutes acceptance of the revised policy.
If you have privacy concerns or want to exercise your data rights, contact our compliance team at the email address listed in your account settings. We respond to all privacy inquiries within 30 days. You can also request a data export or deletion through your account dashboard.
sohib operates in jurisdictions where our services are legally permitted. We comply with applicable data-protection regulations in those jurisdictions. If you are located in a region with specific data-protection laws (such as GDPR), we apply those standards to your data. Our services are available only where local law permits—use of sohib is your acknowledgment that you comply with your jurisdiction's applicable regulations.
Security, Fairness, and Player Protection
Platform security layers
sohib protects all user data using multiple layers of encryption and access control. Every connection between your device and our servers is secured using TLS 1.3 (Transport Layer Security), which encrypts data in transit so no third party can intercept your login credentials, payment information, or gaming history. Your password is hashed using bcrypt with a high work factor, meaning even if our database were compromised, attackers could not reverse-engineer your actual password.
We store all sensitive data—personal information, payment details, gaming records—in encrypted databases behind firewalls and access-control systems. Only authorized sohib staff can access your data, and access is logged and monitored. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities before attackers can exploit them.
Two-factor authentication is available on every sohib account. Once enabled, a login requires your password plus a second verification step—either a one-time SMS code or a time-based code from an authenticator app. This dramatically reduces the risk of unauthorized access because an attacker would need to compromise not just your password but also your phone or authenticator device. We recommend enabling 2FA before your first deposit.
Game fairness and RTP
Live-dealer games on sohib—blackjack, roulette, baccarat, Dragon Tiger—are conducted by real croupiers in our studios with multiple camera angles. You watch the action unfold on camera and can verify outcomes yourself. The dealer's actions are not influenced by software; the cards come from physical decks, and the roulette wheel is a mechanical device. This transparency is the core advantage of live-dealer gaming over random-number-generator (RNG) games.
Slot games on sohib use certified random-number generators to determine spin outcomes. Return-to-player (RTP) is the percentage of total wagered money that a game returns to players over a large sample size. Our slot variants publish their RTP rates, typically ranging from non-specific info to non-specific info. This means that over thousands of spins, players collectively receive 94–98 cents for every rupiah wagered. Individual sessions vary wildly—you might win big or lose significantly in a short time—but the long-term average aligns with the published RTP.
sohib submits all RNG-based games to independent testing laboratories for certification. These audits verify that the random-number generator functions correctly, that payout tables match published rates, and that no bias exists in outcome distribution. We refresh these certifications regularly. Every game outcome on sohib is independent; past results do not influence future outcomes, and our systems do not adjust odds based on player behavior or account balance.
KYC verification process
Know-Your-Customer (KYC) verification is a legal requirement that protects both sohib and account holders. When you open an account, we collect your full legal name, date of birth, email, and phone number. Before your first withdrawal, we request additional identity verification: a government-issued ID (KTP, passport, or driver's license) and proof of residence (utility bill, bank statement, lease agreement, or similar document dated within three months).
The verification process on sohib typically completes within 24–48 business hours. We accept digital document uploads (JPEG, PNG, or PDF) through your account dashboard. Our compliance team uses optical character recognition (OCR) and manual review to verify document authenticity and cross-check information against your account registration. If we need clarification on any document, we request resubmission via email or in-app notification. During peak periods or holidays like Idul Fitri, Idul Adha, or major sporting events like Liga 1 finals, verification may take longer.
Your KYC documents are encrypted and stored securely on sohib systems. We do not share your personal data with third parties except as required by law or to process payments through our payment partners. Our privacy policy details exactly how we handle and retain user information. If you have concerns about data privacy or want to know what information sohib holds about your account, you can request a data export or contact our legal team for detailed explanation of our practices.
User feedback and review channels
We at sohib encourage players to share feedback about their experience on our platform, including account security, game mechanics, payment processing, app performance, and customer support quality. You can submit feedback through your account dashboard, contact our support team via email or live chat, or reach out through our social media channels. We review all feedback and use it to identify service gaps and improve our platform.
When reading reviews of sohib or any gaming platform online, look for specific details about what the reviewer actually experienced—rather than vague praise or generic complaints. Check multiple sources and note review dates; older reviews may not reflect current operational conditions. Be skeptical of reviews making exaggerated claims such as "guaranteed wins," "fastest payouts," or "non-specific info safe." Such language typically indicates unreliable or fabricated sources.
sohib is transparent about our policies, game mechanics, payout structures, and withdrawal procedures. If you experience a technical issue, a dispute over a payout, account access problems, or withdrawal delays, report it immediately to our support team. We investigate all complaints thoroughly and work to resolve disputes fairly. This feedback loop helps sohib maintain fairness, trustworthiness, and continuous service improvement for all account holders across our platform.