sohibFrequently Asked Questions

Users of sohib ask questions across several key areas: how to open and secure an account, how to deposit and withdraw funds, what games and betting markets are available, and how to resolve technical or account issues. This FAQ page addresses the most common inquiries we receive from account holders and prospective users.

This page resolves questions about account registration, payment methods, game categories, security features, and support procedures. If your question is not answered here, contact our support team directly through your account dashboard or via email. For detailed information about our legal framework, jurisdiction restrictions, and data-protection practices, refer to our Terms & ConditionsPrivacy Policyand Legal Notice

We recommend reading the relevant FAQ section before contacting support, as many common issues are resolved quickly through self-service. Our support team responds to inquiries within a reasonable timeframe during business hours. For urgent account security concerns—such as unauthorized access or suspected fraud—flag your issue as high-priority when submitting your support ticket.

Account and registration

sohib operates on a jurisdiction-restricted basis. Our services are available only in regions where local law permits online gaming and wagering. We do not claim universal licensing or operate globally. Users are responsible for verifying that access to sohib complies with the laws of their own jurisdiction before opening an account. If you are accessing sohib from a region where online wagering is prohibited, we ask that you do not open an account. For specific information about service availability in your location, contact our legal team. Our Legal Notice provides additional details about jurisdiction restrictions and user responsibility.

If you forget your sohib password, click the "Forgot your password?" link on the login page. Enter your registered email address or username. We will send a password-reset link to your email within a few minutes. Click the link in the email to create a new password. The reset link expires after 24 hours for security reasons. If you do not receive the email, check your spam folder or contact our support team. For account security, choose a strong password that combines uppercase and lowercase letters, numbers, and symbols. We recommend enabling two-factor authentication after resetting your password.

Payments and transactions

sohib supports deposits through multiple Indonesia-region payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. Deposit ranges vary by payment method. Mobile wallet deposits (mobile banking, local payment, online payment, e-wallet) typically start from a minimum amount and go up to a daily limit set by the payment provider. Bank transfers have their own minimum and maximum thresholds. To see the exact deposit range for your chosen payment method, log into your sohib account and navigate to the Deposit section. If you encounter issues depositing, contact our support team for assistance.

If a deposit or withdrawal does not complete, check your account balance first—sometimes the transaction succeeds but the confirmation is delayed. If funds were deducted from your payment method but do not appear in your sohib account, contact our support team immediately with your transaction reference number. We will investigate and either complete the transaction or process a refund to your original payment method. Refunds typically take 3–5 business days depending on your bank or payment provider. For withdrawals, if your request is stuck in pending status, verify that your account has passed KYC verification and that your withdrawal destination (bank account or mobile wallet) is correctly registered. During peak periods or holidays like Idul Fitri, processing may take longer than usual.

Game rules and categories

sohib offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger conducted by real croupiers in multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Sports betting covers football tournaments including Liga 1, Piala AFF, Champions League, and Premier League, plus MotoGP and badminton. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile competitions. Each category has its own rules, payout structures, and betting limits. Visit the relevant game section in your account to view detailed rules and current odds.

Promotion codes on sohib are entered during account registration or in your account settings under "Promotions" or "Bonus Codes." If you have a valid promotion code, enter it in the designated field before completing your first deposit. Some codes are valid only for new accounts, while others apply to existing account holders. Each code has specific terms—such as minimum deposit amounts, game category restrictions, or expiration dates. If your code is rejected, verify that it has not expired and that you meet all eligibility requirements. For questions about a specific promotion, contact our support team with the code details.

Security and support

To request deletion of your personal data from sohib, contact our compliance team through your account dashboard or via email. Provide your full name, account username, and a clear statement that you are requesting data deletion. We will acknowledge your request and begin the deletion process. Note that we retain certain data for legal and regulatory purposes—such as transaction records for seven years—even after account closure. Personal information like your name, contact details, and identity documents will be deleted after any outstanding disputes or regulatory holds are resolved. The deletion process typically takes 30 days. For details about what data we retain and why, refer to our Privacy Policy

To open a support ticket on sohib, log into your account and navigate to the Support or Help section. Click "Submit a ticket" and select the category that best matches your issue—such as Account, Payments, Technical, or Security. Provide a clear description of your problem, include any relevant details (transaction ID, game name, error message), and attach screenshots if helpful. Submit your ticket and you will receive a ticket number via email. Our support team reviews all tickets and responds within a reasonable timeframe during business hours. For urgent issues like account compromise or unauthorized transactions, mark your ticket as high-priority. You can track your ticket status in your account dashboard at any time.
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